ST. THOMAS, V.I. – Attorney General Claude Earl Walker held a
teleconference with the media on Saturday to update the public on a number of
issues pertaining to the operations of the Department of Justice’s (DOJ) Paternity
and Child Support Division (PCSD) and child support issues in general since the
passage of the recent hurricanes.
Kathryn Jensen-De Lugo, Program Administrator for PCSD, was also on the
AG Walker stated
that the Nisky Center location, which serves the St. Thomas-St. John district,
is now temporarily relocated to the DOJ, which is housed on the second floor of
the GERS Complex. However, the
collection of child support payments will continue to be handled at the Nisky
Center office. PCSD will conduct all
other child support-related businesses, such as applications, hearing requests
and general inquiries, at its temporary location at the DOJ. The operating hours for PCSD in both
locations will be from 9:30 a.m. to 3:00 p.m. and the public will be notified
of any further changes in these hours.
fact that we have had some PCSD employees who are currently homeless because of
the hurricanes,” AG Walker told reporters, “the entire staff has responded very
well in terms of fulfilling its mission to the children of the territory who depend
on child support payments and so, there was a temporary suspension of the
disbursement of child support payments because of the hurricanes, but now, a
large number of disbursements have been made as of this week and PCSD will be
current within the next few days.”
told journalists that in the wake of the hurricanes, some customers – custodial
parents, non-custodial parents, child or children – have left the
Territory. She used the occasion to
appeal to those persons to immediately inform PCSD of their relocation.
AG Walker also
listed other pertinent and important information that customers should report
“PCSD is aware
that some customers have also experienced a loss of employment or reduction in hours
due to the hurricanes and this information must be reported because a loss of
income would directly affect the amount of child support to be paid; however,
that determination must be made through the PCSD hearing process, so a request
for a hearing must be filed by the non-custodial parent,” AG Walker said.
non-custodial parents making overtime, Jensen-De Lugo added, must also report
this increase to PCSD. PCSD must also be
notified of any change of addresses, as some persons may be temporarily
displaced due to hurricanes, or any change of financial institutions where the
parent receives child support payments, Jensen-De Lugo said. All changes should be submitted by notarized
letter and mailed or hand-delivered to PCSD at 8000 Nisky Center, 2nd
Floor, Suite 500, St. Thomas, V.I. 00802.
advised PCSD customers awaiting child support payments to note the following:
Custodial parents receiving payments by
check will continue to receive their checks by mail. Checks pending prior to the passage of
Hurricanes Irma and Maria have been processed and disbursed.
parents receiving payments by direct deposit will continue to receive direct
deposit payments to their accounts. We
are currently processing all pending electronic payments and continue to work
with our partners in the banking institutions to ensure all accounts are
brought up to date.
PCSD remains without
communication services, such as telephone and Internet, at its Nisky Center
office. However, persons who have any
queries or need clarity on any matter related to child support are advised to
call (340) 774-5666, which is the main telephone line for the DOJ, and request
to speak to one of the representatives for Child Support Customer Service.